Refund Policy for Hair Therapy Ultimate Hair Care Duo

At Hair Therapy, we are committed to delivering high-quality hair care products that meet your expectations. Your satisfaction is our top priority, and we want you to feel confident in your purchase. If for any reason you are not completely satisfied with your Hair Therapy Ultimate Hair Care Duo, we offer a simple and hassle-free refund policy.

Eligibility for Refunds

To be eligible for a refund, please ensure that your request meets the following criteria:

  • The product must have been purchased directly from our official website.
  • The refund request must be made within 14 days of the purchase date.
  • The product must be unused and in its original packaging.

How to Request a Refund

  1. Contact Us: Email our customer service team through our contact page with your order number, the reason for the refund request, and any relevant details about your experience with the product.
  2. Approval: Once your request is received and inspected, we will notify you of the approval or rejection of your refund.
  3. Return the Product: If your refund request is approved, we will provide instructions for returning the product. Ensure the product is securely packaged to prevent damage during transit.
  4. Refund Process: Once the returned product is received and inspected, we will process your refund. A credit will be applied to your original payment method within 5-10 business days, depending on your bank or credit card issuer.

Conditions

  • Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the total refund amount.
  • Only regular-priced items are eligible for refunds; unfortunately, sale items cannot be refunded.
  • If you received a defective or damaged product, please contact us immediately. We will arrange a replacement or refund for you.

Exchanges

If you wish to exchange your product for a different one, please follow the refund process and place a new order for the desired item.

Non-Returnable Items

Certain items are non-returnable, including:

  • Products that have been used or opened.
  • Gift cards.

Contact Information

For any questions or concerns regarding our refund policy, please contact our customer service team at 03312155744.

We appreciate your understanding and thank you for choosing Hair Therapy. Your satisfaction is our priority, and we are dedicated to providing the best care for your hair.